Welcome to the official website of Culinary Guru® Institute of Hotel Management (CGIHM) – https://cgihm.com. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you access any of our services through CGIHM and its sub-brands.By using our website and related platforms, including online course portals and e-commerce initiatives, you consent to the terms of this Privacy Policy.

1. Brand & Trademark Notice

“Culinary Guru®” is a registered trademark of Culinary Guru Institute of Hotel Management, operating under license for the following domains:

• https://cgihm.com– Official institute and admissions website
• https://www.culinaryguru.io – Culinary Guru® Online Cooking School (online courses and workshops)
• www.culinaryguru.in (Coming Soon) – Culinary Guru® Kitchen Essentials (cookware, tools, and merchandise)

All associated brands operate under this unified Privacy Policy.

2. Information We Collect

We may collect the following data:

• Personal identifiers: Name, email address, phone number, mailing address, etc.
• Payment details: Payment mode (we do not store card or UPI credentials)
• Device data: IP address, browser type, operating system, etc.
• Activity logs: Page visits, downloads, and click behavior

We use cookies and similar technologies for functionality and performance. You can disable cookies via browser settings.

3. How We Use Your Information

Your information is used:

• To deliver and manage course access and certifications
• To process orders, shipping, refunds, and service requests
• For user support, inquiries, and transactional communication
• To send promotional emails, offers, and announcements (with opt-out option)
• To improve website performance and user experience
• To meet legal or regulatory obligations

We never sell or rent your data. Select third-party service providers may handle tasks (e.g., payment processing, shipping) under confidentiality agreements.

4. Security

We implement reasonable administrative and technical safeguards:

• SSL encryption on payment pages
• Access restrictions to sensitive data
• Regular review of data access and security controls

Despite efforts, no online transmission is 100% secure. Users are advised to maintain secure credentials.

5. Refunds & Cancellations

• Online Courses (via culinaryguru.io):
• Full refund within 7 days if less than 10% of the course is accessed.
• No refund after 7 days or once major content is accessed.
• On-Campus Programs (via cgihm.com):
• Full refund within 7 days of admission if no classes were attended.
• No refund after 7 days.
• Products (Kitchen Essentials – upcoming):
• Cancel order before shipment for full refund
• No returns post-shipping unless defective (as per upcoming policy)

6. Pricing and Payment

All prices are in INR and inclusive of taxes. We accept:

• Credit/Debit cards
• UPI
• Net Banking

We do not store any payment information. Transactions are processed securely via our payment partners.

7. Third-Party Links

Our websites may contain links to external sites. We are not responsible for their content or data practices.

8. Updates to This Policy

This policy may be updated periodically. Users are encouraged to review this page regularly. Continued use of the website after updates constitutes acceptance.

9. Contact Us

For any concerns, queries, or data requests, please contact: